State Farm® Insurance Agent Steve Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nancy Hunt
April 11, 2025
5
out of
5
rating by Nancy Hunt
"Terry at Steve Smith’s office is always quickly responsive, warm, and kind. I recommend Steve Smith’s office highly."
teri glassman
April 10, 2025
5
out of
5
rating by teri glassman
"I have been a client of Steve Smith, State Farm insurance for over 25 years. Steve, his staff, Terry in particular, are responsive, friendly, and very professional. I highly recommend them."
We responded:
"Thank you Leslie for your 5 star review of our office! I am happy that you have received above and beyond customer service from Terry! Please do not hesitate to reach out to us for assistance with all your insurance needs! -Steve"
jana johnson
March 27, 2025
5
out of
5
rating by jana johnson
"Wonderful staff Prompt responses to my questions Easy to reach by phone or email Knowledgeable and very easy to relate to Conscientious and hard working Great State Farm Office The staff ho out of their way to assist you !!"
We responded:
"Thank you Jana for taking the time to write our State Farm Insurance Office a 5 star Google review. So glad to hear our team has been patient and able to assist you with your insurance needs. We look forward to working with you! - Steve Smith State Farm Insurance, Westlake Village CA"
Irwin Feigenbaum
March 21, 2025
5
out of
5
rating by Irwin Feigenbaum
"I have had a relationship with this agent and his firm for over 21 years and found them efficient, effective and protective of me all this time."
We responded:
"Thank you Irwin for the amazing 5 star review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for you on your insurance policies! We are lucky to have hard-working team members who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!- Steve Smith State Farm Insurance, Westlake Village CA "
Tracy Dworsky
February 10, 2025
5
out of
5
rating by Tracy Dworsky
"I have been a client of Steve Smith State Farm Insurance Agency for about 30 years. They have always been extremely friendly and professional while helping me insure my home and cars for that entire length of time. How many businesses can claim great service every year for 30 years??!!! All of the people at Steve Smith State Farm Insurance Agent are the best and you couldn't ask for a better team of people to handle your property insurance needs."
We responded:
"Thank you Tracy for the wonderful 5 star review! It has been a pleasure to work with you over the years. We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!- Steve Smith State Farm Insurance, Westlake Village CA "
Leesa Mayer
February 3, 2025
5
out of
5
rating by Leesa Mayer
"I have had the pleasure of working with Steve Smith's State Farm office for all my insurance needs for over 12 years . Most recently, I have been working with Malati Baker & can't say enough about her fantastic service ! She has efficiently helped me navigate my needs always with kindness & patience. She's the best !"
We responded:
"Thank you Leesa for your 5 start review! We are happy to hear how Malati was able to help you with your insurance needs! She is an essential part of our team, and we appreciate you letting us know how well she was able to assist you. Thank you for choosing us as your insurance provider!- Steve Smith State Farm Insurance, Westlake Village CA"
Jan Paniza
January 22, 2025
5
out of
5
rating by Jan Paniza
"Malati is AMAZING! She is prompt to answer questions and quick with follow-ups. 10/10 for service and efficiency!"
We responded:
"We love seeing reviews like this Jan! Thank you for taking the time to share your experience with our office and your 5 start review .I will share this review with Malati! We hope we’ll be able to fulfill your insurance needs for years to come!- Steve Smith State Farm Insurance, Westlake Village CA"
Greg Howard
January 20, 2025
5
out of
5
rating by Greg Howard
"Absolutely outstanding support for our home that burned down by Steve Smith and account manager Terry K"
We responded:
"Thank you Greg for your 5 start review and am happy that Terry was able to help you resolve your claim. Thank you again for your review and we do appreciate your business and you insuring with State Farm! - Steve Smith State Farm Insurance, Westlake Village CA"
Carolou McCrite
January 17, 2025
5
out of
5
rating by Carolou McCrite
"I am an extremely satisfied client of Steve Smith and State Farm since 1984. They always go above and beyond and provide some of the best customer care I have ever encountered. Over the years Steve has become someone I consider a friend of our family and we truly appreciate him. Tess (his personal assistant) is always there to put a smile on my face and most importantly helps to seemlessly rectify any issues that may arise. We have many policies (seven and counting!) that this customer care is vital to keeping everything up to date especially in this day and time. Thank everyone again. Carolou"
We responded:
"Carolou, thank you for sharing your positive experiences with our office and your kind words about Tess! We are thrilled to have been able to assist you with your insurance. Our team is dedicated to providing helpful, informative, and reliable service to all our clients. We appreciate your trust in us and look forward to continuing to meet your insurance needs. Steve Smith State Farm Insurance, Westlake Village CA"
mariane russo
January 11, 2025
5
out of
5
rating by mariane russo
"I'm so happy with my agent Terry at State Farm Insurance. She knows the true meaning of great customer service. I left her a message today I had a concern about my policy and she returned my call within the hour. Now that is fantastic service!!!!!!! Thank you Terry for always providing EXCELLENT SUPPORT AND GOING THE EXTRA MILE."
We responded:
"Thank you Mariane so much for sharing your fantastic experience with Terry on our team at Steve Smith State Farm Insurance. We're thrilled to hear that Terry provided you with excellent service. Your feedback and 5 star review is truly appreciated, and we're honored to have you as a valued customer! Steve Smith State Farm Insurance, Westlake Village CA "
Nick Darabi
January 10, 2025
5
out of
5
rating by Nick Darabi
"This office has been WONDERFUL to work with the last 15+ yrs. Their staff is experienced, knowledgeable, prompt and friendly. My entire family is insured by this office. I have our house, investment property, cars, etc. all insured by this group and they do a great job. Highly recommend!!!"
We responded:
"Thank you Nick for taking the time to write our State Farm Insurance Office a 5 star Google review. So glad to hear our team has been patient and able to assist you with your insurance needs. We look forward to working with you! - Steve Smith State Farm Insurance, Westlake Village CA"
Julianne McNamara
January 6, 2025
5
out of
5
rating by Julianne McNamara
"The Steve Smith - State Farm Insurance Agency has served our insurance needs for years and are always first-rate professionals. It gave us comfort knowing they were behind us, particularly our agent, Terry Kostbar. When we finally had a claim, they proved that our belief in them was well-founded. Terry made what could have been a very difficult situation easy by staying on top of all matters with immediate responses to questions, great follow up and reminders, and handled everything directly and expeditiously. If you are looking for any Insurance needs, there is no better service you will find."
We responded:
"Thank you, Julianne for the amazing 5 star review! Our team works hard to provide excellent service, and we are thrilled to hear that Terry provided you with excellent service on your claim! We are lucky to have Terry as one of our hard-working team members who goes above and beyond for our customers. Thank you for trusting us with your insurance needs! - Steve Smith State Farm Insurance, Westlake Village CA"
Dumpster Diver
December 19, 2024
5
out of
5
rating by Dumpster Diver
"Working with Tess at Steve Smith’s State Farm office over the last 7 years has been an absolute blessing. She’s handled several issues and claims expertly and quickly. Highly recommended!"
Adi Herman
December 16, 2024
5
out of
5
rating by Adi Herman
"I have worked with Terry Kostbar at Steve Smith's office for the past 23 years. She has provided me with exceptional service. She is always available and has an answer to any question I bring to her. From auto, home, umbrellas or any coverage I need, she's always delivered. I highly recommend working with her and this office!"
Adam Shamooelian
December 16, 2024
5
out of
5
rating by Adam Shamooelian
"Terry has been fantastic with helping my family get the right coverage!"
We responded:
"Thank you Adam for your 5 start review of our office. We are happy to hear how Terry was able to help you with your insurance needs! -Steve Smith State Farm Insurance, Westlake Village CA"
Sugesh Gopalakrishnan
December 13, 2024
5
out of
5
rating by Sugesh Gopalakrishnan
"Steve Smith Agency have been our agents for all Auto and Home insurance for several years now. Donna and Terry at the agency had been extremely helpful during setup and changes. They are very knowledgeable and my experience with this agent has been pleasant and hassle free!!"
We responded:
"Thank you Sugesh for taking the time to submit a 5-star review! We’re so happy you’ve received above-and-beyond customer service from Donna and Terry in my office. I am thrilled to hear that they were able to be extremely helpful with your insurance. Please do not hesitate to reach out to us for assistance with all your insurance needs at any time! – Steve Smith State Farm Insurance, Westlake Village CA"
Regina Heller
December 12, 2024
5
out of
5
rating by Regina Heller
"Great customer service"
We responded:
"We appreciate your five-star review, Regina! - Steve Smith State Farm Insurance, Westlake Village CA"
Richard Hubbarth
December 2, 2024
5
out of
5
rating by Richard Hubbarth
"Very customer friendly, very helpful, very knowledgeable, I made a good choice"
We responded:
"Thank you for the wonderful review Mike! It has been a pleasure to work with you over the years. We truly care about our customers and want to make sure they are happy in every aspect! Steve Smith State Farm Insurance, Westlake Village CA"
Sonia Gonzalez
November 14, 2024
5
out of
5
rating by Sonia Gonzalez
"All the staff at Steve Smith State Farm are alway vey helpful with my Life Insurance needs. I trust them with my family’s Life Insurance as well."
We responded:
"Thank you, Sonia for the amazing 5 star review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! Steve Smith State Farm Insurance, Westlake Village CA"
Justine David
November 12, 2024
5
out of
5
rating by Justine David
"Excellent State Farm Service!"
We responded:
"Justine, thank you for taking the time to submit a 5-star review! Please know that our team is here to help you whenever you need it! -Steve Smith"
Lasika Seneviratne
November 3, 2024
5
out of
5
rating by Lasika Seneviratne
"Terry provided excellent service. It was quick and easy to deal with her and State Farm. Especially at a time when other carries are giving a hard time with insurance in California, it was a refreshing change to have the kind of service Terry and State Farm provided"
We responded:
"Thank you Lasika for taking the time to write our State Farm Insurance Office a 5 star Google review. Terry is an essential part of our team, and we appreciate you letting us know how well she was able to assist you!-Steve Smith State Farm Insurance, Westlake Village CA"
Michelle Kleeman
October 30, 2024
5
out of
5
rating by Michelle Kleeman
"Excellent customer service. Found solutions and options that supported what I needed. Thank you Steve and Malati."
We responded:
"Michelle, thank you for taking the time to submit a 5-star review! We’re so happy you’ve received above-and-beyond customer service from Malati! Please do not hesitate to reach out to us for assistance with all your insurance needs at any time! – Steve"
milena figueroa
October 30, 2024
5
out of
5
rating by milena figueroa
"Amazing service, been having my life insurance with them for 14 years and they have the most amazing service, super friendly, if I need anything they work on it right away. Malati is awesome always helping me out and is really friendly."
We responded:
"We love seeing reviews like this, Milena! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come! Steve Smith State Farm Insurance, Westlake Village CA"
Rohit Jain
October 8, 2024
5
out of
5
rating by Rohit Jain
"very professional. Very responsive. Always on top of my policy and keeping my interest ahead of everything else. Very proactive. I can’t say enough praises for Terry Kostbar who has been my primary agent from Steve Smith. Always would go out of the way to help me even at odd hours or weekends. I had a few accidents recently and she helped me with the claims process all along. 10 stars in my book. Thank you Terry and Steve."
We responded:
" Thank you so much for your wonderful review, Rohit! We're thrilled to hear that Terry has gone above and beyond to provide you with such excellent service. We pride ourselves on being proactive, responsive, and truly prioritizing our clients' needs. We're especially glad Terry has been there to support you through your recent claims process, even during odd hours. Your kind words and "10 stars" are deeply appreciated! Thank you for trusting us with your insurance needs – we'll continue to be here whenever you need us. – Steve Smith State Farm Insurance "
Scott Faulhaber
October 3, 2024
5
out of
5
rating by Scott Faulhaber
"Terry at State Farm always takes care of my home and auto needs with exceptional care and efficiency!"
We responded:
" Thank you for your kind words, Scott! We're so glad to hear that Terry has been taking great care of your home and auto needs with such efficiency. Providing exceptional service is always our goal, and we're happy to know you've had such a positive experience. We appreciate your trust in us and look forward to continuing to serve you! – Steve Smith State Farm Insurance "